Zurich Insurance Group full year 2025 results investor and media presentation/Other important information: Difference between revisions

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<!-- RAG-context: This section covers disclaimer and cautionary statement, dividend policy and history, 2023–2025 financial cycle target achievement, customer satisfaction and brand consideration metrics, investment portfolio composition, credit and private debt exposure breakdown, and alternative performance measures (like-for-like growth calculation). -->
== Slide 55: Disclaimer and cautionary statement ==
<!-- RAG-context: Slide 55 contains the standard disclaimer and cautionary statement regarding forward-looking statements, risk factors, and the relationship between Zurich Insurance Group and Farmers Exchanges. -->
Line 18 ⟶ 17:
* Minimum target of prior year level.
 
The proposed FY-25FY25 dividend is subject to the approval by the shareholders at the Annual General Meeting.
 
{| class="wikitable" style="fonttext-sizealign:0.85emright;width:100%"
|+ Zurich Insurance Group — Dividend per share historyShare (CHF), FY16–FY25
! style="text-align:centerright; width:10%6em" | FY-16FY16
! style="text-align:centerright; width:10%6em" | FY-17FY17
! style="text-align:centerright; width:10%6em" | FY-18FY18
! style="text-align:centerright; width:10%6em" | FY-19FY19
! style="text-align:centerright; width:10%6em" | FY-20FY20
! style="text-align:centerright; width:10%6em" | FY-21FY21
! style="text-align:centerright; width:10%6em" | FY-22FY22
! style="text-align:centerright; width:10%6em" | FY-23FY23
! style="text-align:centerright; width:10%6em" | FY-24FY24
! style="text-align:centerright; width:10%6em" | FY-25FY25
|-
| 17
| style="background:#fff; text-align:right" | 17
| 18
| style="background:#fff; text-align:right" | 18
| 19
| style="background:#fff; text-align:right" | 19
| 20
| style="background:#fff; text-align:right" | 20
| 20
| style="background:#fff; text-align:right" | 20
| 22
| style="background:#fff; text-align:right" | 22
| 24
| style="background:#fff; text-align:right" | 24
| 26
| style="background:#fff; text-align:right" | 26
| 28
| style="background:#fff; text-align:right" | 28
| 30
| style="background:#fff; text-align:right" | 30
|}
 
Line 49 ⟶ 48:
<!-- RAG-context: Slide 58 shows that all 2023–2025 cycle targets were comfortably exceeded: Core ROE 26.9% vs >20% target, Core EPS 14% CAGR vs 8% CAGR target (from USD 32.1 baseline to USD 47.2 actual vs implied target), SST 259% vs ≥160% floor, cumulative cash remittances USD 19.3bn vs >13.5bn target. Diluted EPS CAGR based on reported NIAS is 12%. -->
 
{| class="wikitable" style="font-sizewidth:0.85em100%"
|+ Zurich Insurance Group — 2023–2025 targetsFinancial Cycle Targets vs. actualsActuals
! style="text-align:center; width:30%left" | Metric
! style="text-align:centerright; width:25%6em" | 2023–2025 targetTarget
! style="text-align:centerright; width:25%6em" | FY-25FY25 actualActual
! style="text-align:center; width:20%left" | Result
|-
| style="background:#fff" | Core ROE (%)
| style="background:#fff; text-align:right" | >20%
| style="background:#fff; text-align:right" | 26.9%
| style="background:#fff" | Exceeded
|-
| style="background:#fff" | Core EPS growth (CAGR)
| style="background:#fff; text-align:right" | 8% CAGR
| style="background:#fff; text-align:right" | 14% CAGR
| style="background:#fff" | Exceeded
|-
| style="background:#fff" | SST ratio (%)
| style="background:#fff; text-align:right" | ≥160%
| style="background:#fff; text-align:right" | 259%
| style="background:#fff" | Exceeded
|-
| style="background:#fff" | Cash remittances (cumulativecum. USDbn)
| style="background:#fff; text-align:right" | >13.5
| style="background:#fff; text-align:right" | 19.3
| style="background:#fff" | Exceeded
|}
 
Core EPS: FY-22FY22 baseline USD 32.1 (assumed achievement of 5% CAGR target of the 2020–2022 cycle). FY-24FY24: USD 40.4. FY-25FY25: USD 47.2 (implied by +13% year-on-yearYoY). The target of 8% CAGR was significantly exceeded at 14% CAGR. Diluted EPS CAGR in USD based on reported NIAS is 12%.
 
Cash remittances: FY-23FY23 USD 4.8bn, FY-24FY24 USD 7.1bn, FY-25FY25 USD 7.4bn; cumulative USD 19.3bn vs. target of >13.5bn.
 
{{Section separator}}
Line 85 ⟶ 84:
<!-- RAG-context: Slide 59 shows tNPS (transactional net promoter score, Retail & SME) improvements: Global +3.5pts, EMEA +1.0pts, Asia Pacific +2.9pts, Latin America +11.1pts, Farmers Exchanges +8.1pts. Brand consideration ranking across 15 retail markets: FY-25 60% in top 3 (vs 53% in FY-24), 33% in top 5 (vs 40% in FY-24), 7% below top 5 (vs 7% in FY-24). Historical trend from FY-19 to FY-25 shows improving position. -->
 
{| class="wikitable" style="font-sizewidth:0.85em100%"
|+ tNPSZurich improvementInsurance FY-25Group vs. FY-24tNPS Change by Region (pts), Retail & SME), FY25 vs FY24
! style="text-align:center; width:50%left" | Region
! style="text-align:centerright; width:50%6em" | tNPS change (pts)
|-
| style="background:#fff" | Global (excl. Farmers Exchanges)
| style="background:#fff; text-align:right" | +3.5
|-
| EMEA
| style="background:#fff" | EMEA
| style="background:#fff; text-align:right" | +1.0
|-
| style="background:#fff" | Asia Pacific
| style="background:#fff; text-align:right" | +2.9
|-
| style="background:#fff" | Latin America
| style="background:#fff; text-align:right" | +11.1
|-
| style="background:#fff" | Farmers Exchanges
| style="background:#fff; text-align:right" | +8.1
|}
 
{| class="wikitable" style="fonttext-sizealign:0.85emright;width:100%"
|+ Zurich Insurance Group — Brand Consideration Ranking (% of 15 Retail Markets), FY19–FY25
|+ Brand consideration ranking (% of markets in scope)
! style="text-align:center; width:16%left" | Ranking
! style="text-align:centerright; width:12%6em" | FY-19FY19
! style="text-align:centerright; width:12%6em" | FY-20FY20
! style="text-align:centerright; width:12%6em" | FY-21FY21
! style="text-align:centerright; width:12%6em" | FY-22FY22
! style="text-align:centerright; width:12%6em" | FY-23FY23
! style="text-align:centerright; width:12%6em" | FY-24FY24
! style="text-align:centerright; width:12%6em" | FY-25FY25
|-
| style="backgroundtext-align:#fffleft" | Top 3
| 27%
| style="background:#fff; text-align:right" | 27%
| 21%
| style="background:#fff; text-align:right" | 21%
| 33%
| style="background:#fff; text-align:right" | 33%
| 33%
| style="background:#fff; text-align:right" | 33%
| 40%
| style="background:#fff; text-align:right" | 40%
| 53%
| style="background:#fff; text-align:right" | 53%
| 60%
| style="background:#fff; text-align:right" | 60%
|-
| style="backgroundtext-align:#fffleft" | Top 5
| 40%
| style="background:#fff; text-align:right" | 40%
| 53%
| style="background:#fff; text-align:right" | 53%
| 53%
| style="background:#fff; text-align:right" | 53%
| 53%
| style="background:#fff; text-align:right" | 53%
| 47%
| style="background:#fff; text-align:right" | 47%
| 40%
| style="background:#fff; text-align:right" | 40%
| 33%
| style="background:#fff; text-align:right" | 33%
|-
| style="backgroundtext-align:#fffleft" | Below top 5
| 33%
| style="background:#fff; text-align:right" | 33%
| 27%
| style="background:#fff; text-align:right" | 27%
| 13%
| style="background:#fff; text-align:right" | 13%
| 13%
| style="background:#fff; text-align:right" | 13%
| 13%
| style="background:#fff; text-align:right" | 13%
| 7%
| style="background:#fff; text-align:right" | 7%
| 7%
| style="background:#fff; text-align:right" | 7%
|}
 
Line 152 ⟶ 151:
<!-- RAG-context: Slide 60 shows FY-25 Group investments (USD 178bn): Government and government guaranteed 33%, Credit and private debt 44%, Mortgages 8%, Real estate 5%, Equities 6%, Hedge funds and private equity 2%, Cash 3%. Asset quality: AAA 27%, AA 15%, A 39%, BBB 15%, Non-investment grade 20% (appears incorrect from source - likely showing the non-financial credit breakdown). Non-financial credit breakdown (USD 26bn) by sector: Other 19%, Consumer non-cyclical 17%, Utility 15%, Consumer cyclical 14%, Communications 10%, Energy 6%, Capital goods 7%, Government owned (no guarantee) 4%, Transportation 4%, Technology 5%. Credit and private debt total USD 77bn, of which government guaranteed USD 59bn. -->
 
{| class="wikitable" style="font-sizewidth:0.85em100%"
|+ FY-25Zurich Insurance Group investments— Investment Portfolio by assetAsset classClass (USD 178bn), FY25
! style="text-align:center; width:55%left" | Asset class
! style="text-align:centerright; width:45%6em" | Share
|-
| style="background:#fff" | Government and government guaranteed
| style="background:#fff; text-align:right" | 33%
|-
| style="background:#fff" | Credit, private debt
| style="background:#fff; text-align:right" | 44%
|-
| style="background:#fff" | Mortgages
| style="background:#fff; text-align:right" | 8%
|-
| style="background:#fff" | Real estate
| style="background:#fff; text-align:right" | 5%
|-
| style="background:#fff" | Equities
| style="background:#fff; text-align:right" | 6%
|-
| style="background:#fff" | Hedge funds, private equity
| style="background:#fff; text-align:right" | 2%
|-
| Cash
| style="background:#fff" | Cash
| style="background:#fff; text-align:right" | 3%
|}
 
{| class="wikitable" style="font-sizewidth:0.85em100%"
|+ Zurich Insurance Group — Credit and Private Debt by Rating (USD 77bn), FY25
|+ FY-25 asset quality (USD 77bn credit and private debt)
! style="text-align:center; width:50%left" | Rating
! style="text-align:centerright; width:50%6em" | Share
|-
| AAA
| style="background:#fff" | AAA
| style="background:#fff; text-align:right" | 20%
|-
| AA
| style="background:#fff" | AA
| style="background:#fff; text-align:right" | 31%
|-
| A
| style="background:#fff" | A
| style="background:#fff; text-align:right" | 9%
|-
| BBB
| style="background:#fff" | BBB
| style="background:#fff; text-align:right" | 28%
|-
| Non-IG
| style="background:#fff" | Non-investment grade
| style="background:#fff; text-align:right" | 10%
|-
| style="background:#fff" | Unrated
| style="background:#fff; text-align:right" | 4%
|}
 
{| class="wikitable" style="font-sizewidth:0.85em100%"
|+ FY-25Zurich nonInsurance Group — Non-financialFinancial creditCredit by sectorSector (USD 26bn), FY25
! style="text-align:center; width:50%left" | Sector
! style="text-align:centerright; width:50%6em" | Share
|-
| style="background:#fff" | Other
| style="background:#fff; text-align:right" | 19%
|-
| style="background:#fff" | Consumer non-cyclical
| style="background:#fff; text-align:right" | 17%
|-
| style="background:#fff" | Utility
| style="background:#fff; text-align:right" | 15%
|-
| style="background:#fff" | Consumer cyclical
| style="background:#fff; text-align:right" | 14%
|-
| style="background:#fff" | Communications
| style="background:#fff; text-align:right" | 10%
|-
| Capital goods
| style="background:#fff" | Energy
| style="background:#fff; text-align:right" | 67%
|-
| Energy
| style="background:#fff" | Capital goods
| style="background:#fff; text-align:right" | 76%
|-
| Technology
| style="background:#fff" | Government owned, no guarantee
| style="background:#fff; text-align:right" | 45%
|-
| Government owned, no guarantee
| style="background:#fff" | Transportation
| style="background:#fff; text-align:right" | 4%
|-
| Transportation
| style="background:#fff" | Technology
| style="background:#fff; text-align:right" | 54%
|}
 
Line 245 ⟶ 244:
<!-- RAG-context: Slide 61 shows detailed credit and private debt breakdown by rating and category: Non-financial credit (USD 25.9bn), Financial credit (USD 19.8bn), Municipals/agencies/state credit (USD 12.3bn), Asset backed securities (USD 5.8bn), Covered bonds (USD 3.6bn), Other (USD 9.9bn). Each with rating distribution across AAA, AA, A, BBB, and Non-investment grade. -->
 
{| class="wikitable" style="fonttext-sizealign:0.85emright;width:100%"
|+ FY-25Zurich creditInsurance Group — Credit and privatePrivate debtDebt by categoryCategory and ratingRating (%), FY25
! style="text-align:center; width:22%left" | Category
! style="text-align:centerright; width:13%6em" | Size (USDbn)
! style="text-align:centerright; width:13%6em" | AAA
! style="text-align:centerright; width:13%6em" | AA
! style="text-align:centerright; width:13%6em" | A
! style="text-align:centerright; width:13%6em" | BBB
! style="text-align:centerright; width:13%6em" | Non-IG
|-
| style="backgroundtext-align:#fffleft" | Non-financial credit
| 25.9
| style="background:#fff; text-align:right" | 25.9
| 1%
| style="background:#fff; text-align:right" | 1%
| 6%
| style="background:#fff; text-align:right" | 6%
| 27%
| style="background:#fff; text-align:right" | 27%
| 47%
| style="background:#fff; text-align:right" | 47%
| 19%
| style="background:#fff; text-align:right" | 19%
|-
| style="backgroundtext-align:#fffleft" | Financial credit
| 19.8
| style="background:#fff; text-align:right" | 19.8
| 1%
| style="background:#fff; text-align:right" | 1%
| 10%
| style="background:#fff; text-align:right" | 10%
| 51%
| style="background:#fff; text-align:right" | 51%
| 32%
| style="background:#fff; text-align:right" | 32%
| 5%
| style="background:#fff; text-align:right" | 5%
|-
| style="backgroundtext-align:#fffleft" | Municipals, agencies, state credit
| 12.3
| style="background:#fff; text-align:right" | 12.3
| 17%
| style="background:#fff; text-align:right" | 17%
| 30%
| style="background:#fff; text-align:right" | 30%
| 31%
| style="background:#fff; text-align:right" | 31%
| 15%
| style="background:#fff; text-align:right" | 15%
| 2%
| style="background:#fff; text-align:right" | 2%
|-
| style="backgroundtext-align:#fffleft" | Asset backed securities
| 5.8
| style="background:#fff; text-align:right" | 5.8
| 82%
| style="background:#fff; text-align:right" | 82%
| 12%
| style="background:#fff; text-align:right" | 12%
| 3%
| style="background:#fff; text-align:right" | 3%
| —
| style="background:#fff; text-align:right" | —
| —
| style="background:#fff; text-align:right" | —
|-
| style="backgroundtext-align:#fffleft" | Covered bonds
| 3.6
| style="background:#fff; text-align:right" | 3.6
| 72%
| style="background:#fff; text-align:right" | 72%
| 27%
| style="background:#fff; text-align:right" | 27%
| —
| style="background:#fff; text-align:right" | —
| —
| style="background:#fff; text-align:right" | —
| —
| style="background:#fff; text-align:right" | —
|-
| style="backgroundtext-align:#fffleft" | Other
| 9.9
| style="background:#fff; text-align:right" | 9.9
| 55%
| style="background:#fff; text-align:right" | 55%
| 10%
| style="background:#fff; text-align:right" | 10%
| 38%
| style="background:#fff; text-align:right" | 38%
| —
| style="background:#fff; text-align:right" | —
| —
| style="background:#fff; text-align:right" | —
|}
 
Line 308 ⟶ 307:
<!-- RAG-context: Slide 62 shows the like-for-like growth calculation methodology and specific adjustments for each business KPI: P&C GWP reported USD 46,624m→USD 50,422m, adjusted to 5% l-f-l; P&C insurance revenue reported to 4% l-f-l; Life GWP reported USD 33,061m→USD 36,194m, adjusted to 7% l-f-l; Life long-term PVNBP 14% l-f-l; Life long-term NB CSM 11% l-f-l; Life short-term insurance revenue 9% l-f-l; Life investment contracts fee revenue 13% l-f-l. Adjustments include FX, M&A/other for both FY-24 and FY-25. -->
 
{| class="wikitable" style="fonttext-sizealign:0.85emright;width:100%"
|+ Zurich Insurance Group — L-f-l Growth Calculation by Segment (USDm), FY25 vs FY24
|+ Calculation of like-for-like growth
! style="text-align:center; width:14%left" | Business
! style="text-align:center; width:14%left" | KPI
! style="text-align:centerright; width:9%6em" | FY-24FY24 Rep (USDm).
! style="text-align:centerright; width:9%6em" | FY-24FY24 M&A/Other Adj.
! style="text-align:centerright; width:9%6em" | FY-24FY24 Adj (USDm).
! style="text-align:centerright; width:9%6em" | FY-25FY25 Rep (USDm).
! style="text-align:centerright; width:9%6em" | FY-25FY25 FX
! style="text-align:centerright; width:9%6em" | FY-25FY25 M&A/Other
! style="text-align:centerright; width:9%6em" | FY-25FY25 Adj (USDm).
! style="text-align:centerright; width:9%6em" | L-f-l (%)
|-
| style="backgroundtext-align:#fffleft" | P&C
| style="backgroundtext-align:#fffleft" | GWP
| 46,624
| style="background:#fff; text-align:right" | 46,624
| (127)
| style="background:#fff; text-align:right" | (127)
| 46,497
| style="background:#fff; text-align:right" | 46,497
| 50,422
| style="background:#fff; text-align:right" | 50,422
| (326)
| style="background:#fff; text-align:right" | (326)
| (1,261)
| style="background:#fff; text-align:right" | (1,261)
| 48,834
| style="background:#fff; text-align:right" | 48,834
| 5%
| style="background:#fff; text-align:right" | 5%
|-
| style="backgroundtext-align:#fffleft" | P&C
| style="backgroundtext-align:#fffleft" | Ins. revenue
| 44,792
| style="background:#fff; text-align:right" | 44,792
| (115)
| style="background:#fff; text-align:right" | (115)
| 44,677
| style="background:#fff; text-align:right" | 44,677
| 48,234
| style="background:#fff; text-align:right" | 48,234
| (462)
| style="background:#fff; text-align:right" | (462)
| (1,089)
| style="background:#fff; text-align:right" | (1,089)
| 46,682
| style="background:#fff; text-align:right" | 46,682
| 4%
| style="background:#fff; text-align:right" | 4%
|-
| style="backgroundtext-align:#fffleft" | Life
| style="backgroundtext-align:#fffleft" | GWP
| 33,061
| style="background:#fff; text-align:right" | 33,061
| 4
| style="background:#fff; text-align:right" | 4
| 33,065
| style="background:#fff; text-align:right" | 33,065
| 36,194
| style="background:#fff; text-align:right" | 36,194
| (705)
| style="background:#fff; text-align:right" | (705)
| —
| style="background:#fff; text-align:right" | —
| 35,488
| style="background:#fff; text-align:right" | 35,488
| 7%
| style="background:#fff; text-align:right" | 7%
|-
| style="backgroundtext-align:#fffleft" | Life – long term
| style="backgroundtext-align:#fffleft" | PVNBP
| 16,891
| style="background:#fff; text-align:right" | 16,891
| 47
| style="background:#fff; text-align:right" | 47
| 16,937
| style="background:#fff; text-align:right" | 16,937
| 19,497
| style="background:#fff; text-align:right" | 19,497
| (234)
| style="background:#fff; text-align:right" | (234)
| —
| style="background:#fff; text-align:right" | —
| 19,263
| style="background:#fff; text-align:right" | 19,263
| 14%
| style="background:#fff; text-align:right" | 14%
|-
| style="backgroundtext-align:#fffleft" | Life – long term
| style="backgroundtext-align:#fffleft" | NB CSM
| 1,094
| style="background:#fff; text-align:right" | 1,094
| —
| style="background:#fff; text-align:right" | —
| 1,094
| style="background:#fff; text-align:right" | 1,094
| 1,231
| style="background:#fff; text-align:right" | 1,231
| (13)
| style="background:#fff; text-align:right" | (13)
| —
| style="background:#fff; text-align:right" | —
| 1,218
| style="background:#fff; text-align:right" | 1,218
| 11%
| style="background:#fff; text-align:right" | 11%
|-
| style="backgroundtext-align:#fffleft" | Life – short term
| style="backgroundtext-align:#fffleft" | Ins. revenue
| 2,804
| style="background:#fff; text-align:right" | 2,804
| —
| style="background:#fff; text-align:right" | —
| 2,804
| style="background:#fff; text-align:right" | 2,804
| 2,993
| style="background:#fff; text-align:right" | 2,993
| 76
| style="background:#fff; text-align:right" | 76
| —
| style="background:#fff; text-align:right" | —
| 3,069
| style="background:#fff; text-align:right" | 3,069
| 9%
| style="background:#fff; text-align:right" | 9%
|-
| style="backgroundtext-align:#fffleft" | Life – investmentinv. contracts
| style="backgroundtext-align:#fffleft" | Fee revenue
| 717
| style="background:#fff; text-align:right" | 717
| —
| style="background:#fff; text-align:right" | —
| 717
| style="background:#fff; text-align:right" | 717
| 837
| style="background:#fff; text-align:right" | 837
| (29)
| style="background:#fff; text-align:right" | (29)
| —
| style="background:#fff; text-align:right" | —
| 808
| style="background:#fff; text-align:right" | 808
| 13%
| style="background:#fff; text-align:right" | 13%
|}