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== Insurance fundamentals ==
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{{Row header|fundamentals}} {{Inline expand |/ risk basics ▸|{{read|[[Frequency vs severity]]}} {{read|[[Hazard, exposure, peril, loss]]}} {{read|[[Correlation and& aggregation]]}} }} {{Inline expand |/ how insurance works ▸|{{read|[[Pooling and& risk transfer]]}} {{read|[[Indemnity vs benefits]]}} {{read|[[Premium now, claims later]]}} }} {{Inline expand |/ incentives & frictions ▸|{{read|[[Adverse selection]]}} {{read|[[Moral hazard]]}} {{read|[[Information asymmetry]]}} }} {{Inline expand |/ industry structure ▸|{{read|[[Insurers, mutuals, captives]]}} {{read|[[Brokers, MGAs, TPAs]]}} {{read|[[Reinsurers and& retro]]}} }} {{Inline expand |/ policy essentials ▸|{{read|[[Insurable interest, good faith]]}} {{read|[[Coverage, exclusions, conditions]]}} {{read|[[Limits and& deductibles]]}} }} {{Inline expand |/ core metrics ▸|{{read|[[Loss/, expense/, combined ratio]]}} {{read|[[Persistency and& lapse]]}} {{read|[[Acquisition economics]]}} }} {{Inline expand |/ time value ▸|{{read|[[Discounting]]}} {{read|[[Trend and& social inflation]]}} {{read|[[Duration risk]]}} }} {{Inline expand |/ Cat & systemic ▸|{{read|[[Nat Cat accumulation]]}} {{read|[[Pandemic risk]]}} {{read|[[Cyber contagion]]}} }} {{Inline expand |/ role & trust ▸|{{read|[[Protection and& resilience]]}} {{read|[[Fairness and& inclusion]]}} {{read|[[Conduct and& transparency]]}} }}
{{Row header|products}} {{Inline expand |/ life ▸|{{read|[[Term, whole, UL]]}} {{read|[[Mortality and& lapse]]}} {{read|[[Riders]]}} }} {{Inline expand |/ health ▸|{{read|[[Medical vs income protection]]}} {{read|[[Group vs individual]]}} {{read|[[Utilization levers]]}} }} {{Inline expand |/ annuities ▸|{{read|[[Immediate vs deferred]]}} {{read|[[Guarantees]]}} {{read|[[Longevity risk]]}} }} {{Inline expand |/ group benefits ▸|{{read|[[Plan design]]}} {{read|[[Experience rating]]}} {{read|[[Renewals]]}} }} {{Inline expand |/ personal lines ▸|{{read|[[Motor and& home]]}} {{read|[[Rating factors]]}} {{read|[[Claims inflation]]}} }} {{Inline expand |/ commercial lines ▸|{{read|[[Property and& liability]]}} {{read|[[Limits and& towers]]}} {{read|[[Risk engineering]]}} }} {{Inline expand |/ specialty ▸|{{read|[[Marine/, aviation/, energy]]}} {{read|[[Financial lines]]}} {{read|[[Parametric]]}} }} {{Inline expand |/ U/W governance ▸|{{read|[[Appetite and& authority]]}} {{read|[[Quote to bind]]}} {{read|[[Portfolio steering]]}} }} {{Inline expand |/ lifecycle ▸|{{read|[[Design and& pricing]]}} {{read|[[Wording and& filings]]}} {{read|[[Monitoring and& remediation]]}} }} {{Inline expand |/ policy admin ▸|{{read|[[Issuance and& endorsements]]}} {{read|[[Billing]]}} {{read|[[Retention]]}} }}
{{Row header|distribution & ops}} {{Inline expand |/ channels ▸|{{read|[[Agent/broker/bank]]}} {{read|[[Direct and& digital]]}} {{read|[[Embedded and& partners]]}} }} {{Inline expand |/ sales & advice ▸|{{read|[[Needs and& suitability]]}} {{read|[[Tools and& disclosures]]}} {{read|[[Conversion levers]]}} }} {{Inline expand |/ intermediary econ ▸|{{read|[[Commissions and& clawbacks]]}} {{read|[[Conflicts control]]}} {{read|[[Delegated authority]]}} }} {{Inline expand |/ onboarding ▸|{{read|[[KYC/AML basics]]}} {{read|[[Fraud screening]]}} {{read|[[Consent and& privacy]]}} }} {{Inline expand |/ U/W ops ▸|{{read|[[STP vs manual]]}} {{read|[[Evidence managementmgmt]]}} {{read|[[QA and& audits]]}} }} {{Inline expand |/ claims ops ▸|{{read|[[FNOL and& triage]]}} {{read|[[Settlement and& leakage]]}} {{read|[[Litigation and& recovery]]}} }} {{Inline expand |/ fraud mgmt ▸|{{read|[[Detection and& SIU]]}} {{read|[[Provider fraud]]}} {{read|[[Recoveries]]}} }} {{Inline expand |/ service model ▸|{{read|[[Shared services]]}} {{read|[[Outsourcing risk]]}} {{read|[[SLAs and& outcomes]]}} }} {{Inline expand |/ tech & data ▸|{{read|[[PAS/claims/billing]]}} {{read|[[CRM and& omni-channel]]}} {{read|[[Platforms and& APIs]]}} }} {{Inline expand |/ productivity ▸|{{read|[[Cost-to-serve]]}} {{read|[[Automation]]}} {{read|[[Ops KPIs]]}} }}
{{Row header|finance & actuarial}} {{Inline expand |/ pricing ▸|{{read|[[Expected loss and& margin]]}} {{read|[[Credibility]]}} {{read|[[Price adequacy]]}} }} {{Inline expand |/ reserving ▸|{{read|[[Case vs IBNR]]}} {{read|[[Triangles and& diagnostics]]}} {{read|[[Reserve risk]]}} }} {{Inline expand |/ life liabilities ▸|{{read|[[Assumptions and& margins]]}} {{read|[[Options and& behavior]]}} {{read|[[New business strain]]}} }} {{Inline expand |/ reinsurance ▸|{{read|[[Proportional vs non-prop]]}} {{read|[[Retentions and& limits]]}} {{read|[[Credit and& collateral]]}} }} {{Inline expand |/ ALM ▸|{{read|[[Portfolio basics]]}} {{read|[[Duration and& liquidity]]}} {{read|[[Credit risk]]}} }} {{Inline expand |/ performance ▸|{{read|[[Underwriting result]]}} {{read|[[Operating vs net income]]}} {{read|[[Key ratios]]}} }} {{Inline expand |/ accounting ▸|{{read|[[IFRS 17]]}} {{read|[[IFRS 9]]}} {{read|[[Statutory bases]]}} }} {{Inline expand |/ solvency ▸|{{read|[[Available vs required]]}} {{read|[[Economic capital]]}} {{read|[[Stress tests]]}} }} {{Inline expand |/ steering ▸|{{read|[[Growth vs value]]}} {{read|[[Re-pricing actions]]}} {{read|[[Scenario planning]]}} }} {{Inline expand |/ model gov ▸|{{read|[[Assumption control]]}} {{read|[[Validation]]}} {{read|[[Data governance]]}} }}
{{Row header|regulation & gov}} {{Inline expand |/ purpose ▸|{{read|[[Protection]]}} {{read|[[Stability]]}} {{read|[[Integrity]]}} }} {{Inline expand |/ prudential ▸|{{read|[[Solvency II /& RBC]]}} {{read|[[ORSA]]}} {{read|[[Supervisory reporting]]}} }} {{Inline expand |/ conduct ▸|{{read|[[Product governance]]}} {{read|[[Claims standards]]}} {{read|[[Fair value]]}} }} {{Inline expand |/ supervision ▸|{{read|[[Entity structures]]}} {{read|[[Intra-group flows]]}} {{read|[[Recovery and& resolution]]}} }} {{Inline expand |/ gov model ▸|{{read|[[Board oversight]]}} {{read|[[Three lines]]}} {{read|[[Internal audit]]}} }} {{Inline expand |/ compliance ▸|{{read|[[AML/CTF]]}} {{read|[[Sanctions]]}} {{read|[[Third-party risk]]}} }} {{Inline expand |/ tax ▸|{{read|[[Premium taxes]]}} {{read|[[Deferred tax]]}} {{read|[[Cross-border issues]]}} }} {{Inline expand |/ ESG ▸|{{read|[[Underwriting and& investment]]}} {{read|[[Disclosures]]}} {{read|[[Transition risk]]}} }} {{Inline expand |/ resilience ▸|{{read|[[Cyber security]]}} {{read|[[Operational resilience]]}} {{read|[[Data privacy]]}} }} {{Inline expand |/ emerging ▸|{{read|[[Cyber and& systemic]]}} {{read|[[Insurtech and& embedded]]}} {{read|[[Alternative capital]]}} }}
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== Case studies ==
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{{Row header|capital}} {{Inline expand |/ M&A ▸|{{read|[[Generali–Cattolica (2022)]]}} {{read|[[Allianz–Aviva Poland (2021)]]}} {{read|[[Chubb–Cigna A&H APAC (2022)]]}} }} {{Inline expand |/ carve-outs ▸|{{read|[[AIG → Corebridge IPO (2022)]]}} {{read|[[Prudential → Jackson demerger (2021)]]}} {{read|[[Allianz sells UniCredit Allianz Vita stake (2025)]]}} }} {{Inline expand |/ buybacks ▸|{{read|[[Allianz €1.5bn buybacks (2024)]]}} {{read|[[Zurich CHF 1.1bn buyback (2024)]]}} {{read|[[Travelers $5.04bn repurchase capacity (end-2024)]]}} }}
{{Row header|risk}} {{Inline expand |/ cyber ▸|{{read|[[Zurich–Mondelez NotPetya settlement (2022)]]}} {{read|[[Merck vs Ace (war exclusion rejected, 2023)]]}} {{read|[[Lloyd’s “state-backed” cyber exclusions (from 2023)]]}} }} {{Inline expand |/ Cat/ILS ▸|{{read|[[Allianz €250m windstorm cat bond (2023)]]}} {{read|[[Munich Re retro + sidecars ($1.55bn, 2025)]]}} {{read|[[Hannover Re cloud-outage cat bond (2024)]]}} }} {{Inline expand |/ BI disputes ▸|{{read|[[FCA BI test case (UKSC, 2021)]]}} {{read|[[ExCel Centre appeal win (UK CA, 2024)]]}} {{read|[[UK CA on furlough set-offs (2025)]]}} }}
{{Row header|distribution}} {{Inline expand |/ bancassurance ▸|{{read|[[Allianz–UniCredit framework (2022)]]}} {{read|[[Zurich–Santander LatAm JV + 25-year tie-up (2011)]]}} {{read|[[BNP Paribas ↔ Ageas / AG Insurance reshuffle (2025)]]}} }} {{Inline expand |/ embedded platforms ▸|{{read|[[Chubb Studio AI embedded engine (2025)]]}} {{read|[[Zurich buys AIG Travel + merges with Cover-More (2024)]]}} {{read|[[Munich Re buys relayr (2018)]]}} }}
{{Row header|climate}} {{Inline expand |/ coal/ & fossil rules ▸|{{read|[[Allianz coal phase-out thresholds (2025)]]}} {{read|[[Generali coal phase-out (2030/2040)]]}} {{read|[[Zurich “no new fossil” positioning]]}} }} {{Inline expand |/ transition & resilience ▸|{{read|[[Zurich + Aon hydrogen insurance platform (2024)]]}} {{read|[[Generali expands oil/gas exclusions (2024)]]}} {{read|[[Swiss Re nat-cat loss benchmark (sigma 1/2024)]]}} }}
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{{Row header|leadership & people}} {{Inline expand |/ coaching & dev ▸|{{read|[[The Coaching Habit]]}} {{read|[[Multipliers]]}} {{read|[[The Making of a Manager]]}} {{read|[[Turn the Ship Around!]]}} }} {{Inline expand |/ teams ▸|{{read|[[The Five Dysfunctions of a Team]]}} {{read|[[Team of Teams]]}} {{read|[[Drive]]}} {{read|[[The Culture Code]]}} }} {{Inline expand |/ change & execution ▸|{{read|[[Leading Change]]}} {{read|[[Switch]]}} {{read|[[The First 90 Days]]}} {{read|[[Accelerate]]}} }}
{{Row header|collaboration & culture}} {{Inline expand |/ cross-cultural ▸|{{read|[[The Culture Map]]}} {{read|[[Leading with Cultural Intelligence]]}} {{read|[[When Cultures Collide]]}} {{read|[[Riding the Waves of Culture]]}} }} {{Inline expand |/ inclusion & safety ▸|{{read|[[The Fearless Organization]]}} {{read|[[The Person You Mean to Be]]}} {{read|[[Blindspot]]}} {{read|[[Inclusify]]}} }} {{Inline expand |/ remote/ & hybrid ▸|{{read|[[Remote]]}} {{read|[[The Long-Distance Leader]]}} {{read|[[Digital Body Language]]}} {{read|[[Suddenly Virtual]]}} }}
{{Row header|effectiveness & resilience}} {{Inline expand |/ time & focus ▸|{{read|[[Getting Things Done]]}} {{read|[[Deep Work]]}} {{read|[[Essentialism]]}} {{read|[[Atomic Habits]]}} }} {{Inline expand |/ decision making ▸|{{read|[[Thinking, Fast and Slow]]}} {{read|[[Decisive]]}} {{read|[[Superforecasting]]}} {{read|[[The Scout Mindset]]}} }} {{Inline expand |/ resilience & stress ▸|{{read|[[Mindset]]}} {{read|[[The Upside of Stress]]}} {{read|[[Resilient]]}} {{read|[[Search Inside Yourself]]}} }}
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