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== Skill development books ==
== Insurance fundamentals ==
<div class="main-page-menu">
<div class="main-page-menu">
{{Row header|communication&nbsp;&&nbsp;presence&nbsp;▸}} {{Inline expand |❘&nbsp;conversations&nbsp;&&nbsp;feedback&nbsp;▸|{{read|[[Crucial Conversations]]}} {{read|[[Difficult Conversations]]}} {{read|[[Thanks for the Feedback]]}} {{read|[[Radical Candor]]}} }} {{Inline expand |❘&nbsp;storytelling&nbsp;&&nbsp;thinking&nbsp;▸|{{read|[[The Pyramid Principle]]}} {{read|[[Made to Stick]]}} {{read|[[Storytelling with Data]]}} {{read|[[Talk Like TED]]}} }} {{Inline expand |❘&nbsp;writing&nbsp;&&nbsp;clarity&nbsp;▸|{{read|[[HBR Guide to Better Business Writing]]}} {{read|[[Smart Brevity]]}} {{read|[[On Writing Well]]}} {{read|[[The Elements of Style]]}} }}
{{Row header|fundamentals&nbsp;▸}} {{Inline expand |❘&nbsp;risk&nbsp;basics&nbsp;▸|{{read|[[Frequency vs severity]]}} {{read|[[Hazard, exposure, peril]]}} {{read|[[Correlation & aggregation]]}} }} {{Inline expand |❘&nbsp;how&nbsp;insurance&nbsp;works&nbsp;▸|{{read|[[Pooling & risk transfer]]}} {{read|[[Indemnity vs benefits]]}} {{read|[[Premium now, claims later]]}} }} {{Inline expand |❘&nbsp;incentives&nbsp;&&nbsp;frictions&nbsp;▸|{{read|[[Adverse selection]]}} {{read|[[Moral hazard]]}} {{read|[[Information asymmetry]]}} }} {{Inline expand |❘&nbsp;industry&nbsp;structure&nbsp;▸|{{read|[[Insurers, mutuals, captives]]}} {{read|[[Brokers, MGAs, TPAs]]}} {{read|[[Reinsurers & retro]]}} }} {{Inline expand |❘&nbsp;policy&nbsp;essentials&nbsp;▸|{{read|[[Insurable interest, good faith]]}} {{read|[[Coverage, exclusions]]}} {{read|[[Limits & deductibles]]}} }} {{Inline expand |❘&nbsp;core&nbsp;metrics&nbsp;▸|{{read|[[Loss, expense, combined]]}} {{read|[[Persistency & lapse]]}} {{read|[[Acquisition economics]]}} }} {{Inline expand |❘&nbsp;time&nbsp;value&nbsp;▸|{{read|[[Discounting]]}} {{read|[[Trend & social inflation]]}} {{read|[[Duration risk]]}} }} {{Inline expand |❘&nbsp;Cat&nbsp;&&nbsp;systemic&nbsp;▸|{{read|[[Nat Cat accumulation]]}} {{read|[[Pandemic risk]]}} {{read|[[Cyber contagion]]}} }} {{Inline expand |❘&nbsp;role&nbsp;&&nbsp;trust&nbsp;▸|{{read|[[Protection & resilience]]}} {{read|[[Fairness & inclusion]]}} {{read|[[Conduct & transparency]]}} }}


{{Row header|influence&nbsp;&&nbsp;stakeholders&nbsp;▸}} {{Inline expand |❘&nbsp;persuasion&nbsp;▸|{{read|[[Influence]]}} {{read|[[Pre-Suasion]]}} {{read|[[Influence Without Authority]]}} {{read|[[The Art of Woo]]}} }} {{Inline expand |❘&nbsp;negotiation&nbsp;▸|{{read|[[Getting to Yes]]}} {{read|[[Never Split the Difference]]}} {{read|[[Bargaining for Advantage]]}} {{read|[[The Power of a Positive No]]}} }} {{Inline expand |❘&nbsp;conflict&nbsp;&&nbsp;alignment&nbsp;▸|{{read|[[Crucial Confrontations]]}} {{read|[[The Conflict Code]]}} {{read|[[The Anatomy of Peace]]}} {{read|[[The Catalyst]]}} }}
{{Row header|products&nbsp;▸}} {{Inline expand |❘&nbsp;life&nbsp;▸|{{read|[[Term, whole, UL]]}} {{read|[[Mortality & lapse]]}} {{read|[[Riders]]}} }} {{Inline expand |❘&nbsp;health&nbsp;▸|{{read|[[Medical vs income protection]]}} {{read|[[Group vs individual]]}} {{read|[[Utilization levers]]}} }} {{Inline expand |❘&nbsp;annuities&nbsp;▸|{{read|[[Immediate vs deferred]]}} {{read|[[Guarantees]]}} {{read|[[Longevity risk]]}} }} {{Inline expand |❘&nbsp;group&nbsp;benefits&nbsp;▸|{{read|[[Plan design]]}} {{read|[[Experience rating]]}} {{read|[[Renewals]]}} }} {{Inline expand |❘&nbsp;personal&nbsp;lines&nbsp;▸|{{read|[[Motor & home]]}} {{read|[[Rating factors]]}} {{read|[[Claims inflation]]}} }} {{Inline expand |❘&nbsp;commercial&nbsp;lines&nbsp;▸|{{read|[[Property & liability]]}} {{read|[[Limits & towers]]}} {{read|[[Risk engineering]]}} }} {{Inline expand |❘&nbsp;specialty&nbsp;▸|{{read|[[Marine, aviation, energy]]}} {{read|[[Financial lines]]}} {{read|[[Parametric]]}} }} {{Inline expand |❘&nbsp;Underwriting&nbsp;gov&nbsp;▸|{{read|[[Appetite & authority]]}} {{read|[[Quote to bind]]}} {{read|[[Portfolio steering]]}} }} {{Inline expand |❘&nbsp;lifecycle&nbsp;▸|{{read|[[Design & pricing]]}} {{read|[[Wording & filings]]}} {{read|[[Monitoring & remediation]]}} }} {{Inline expand |❘&nbsp;policy&nbsp;admin&nbsp;▸|{{read|[[Issuance & endorsements]]}} {{read|[[Billing]]}} {{read|[[Retention]]}} }}


{{Row header|leadership&nbsp;&&nbsp;people&nbsp;▸}} {{Inline expand |❘&nbsp;coaching&nbsp;&&nbsp;dev&nbsp;▸|{{read|[[The Coaching Habit]]}} {{read|[[Multipliers]]}} {{read|[[The Making of a Manager]]}} {{read|[[Turn the Ship Around!]]}} }} {{Inline expand |❘&nbsp;teams&nbsp;▸|{{read|[[The Five Dysfunctions of a Team]]}} {{read|[[Team of Teams]]}} {{read|[[Drive]]}} {{read|[[The Culture Code]]}} }} {{Inline expand |❘&nbsp;change&nbsp;&&nbsp;execution&nbsp;▸|{{read|[[Leading Change]]}} {{read|[[Switch]]}} {{read|[[The First 90 Days]]}} {{read|[[Accelerate]]}} }}
{{Row header|distribution&nbsp;▸}} {{Inline expand |❘&nbsp;channels&nbsp;▸|{{read|[[Agent/broker/bank]]}} {{read|[[Direct & digital]]}} {{read|[[Embedded & partners]]}} }} {{Inline expand |❘&nbsp;sales&nbsp;&&nbsp;advice&nbsp;▸|{{read|[[Needs & suitability]]}} {{read|[[Tools & disclosures]]}} {{read|[[Conversion levers]]}} }} {{Inline expand |❘&nbsp;intermediary&nbsp;econ&nbsp;▸|{{read|[[Commissions & clawbacks]]}} {{read|[[Conflicts control]]}} {{read|[[Delegated authority]]}} }}


{{Row header|collaboration&nbsp;&&nbsp;culture&nbsp;▸}} {{Inline expand |❘&nbsp;cross-cultural&nbsp;▸|{{read|[[The Culture Map]]}} {{read|[[Leading with Cultural Intelligence]]}} {{read|[[When Cultures Collide]]}} {{read|[[Riding the Waves of Culture]]}} }} {{Inline expand |❘&nbsp;inclusion&nbsp;&&nbsp;safety&nbsp;▸|{{read|[[The Fearless Organization]]}} {{read|[[The Person You Mean to Be]]}} {{read|[[Blindspot]]}} {{read|[[Inclusify]]}} }} {{Inline expand |❘&nbsp;remote&nbsp;&&nbsp;hybrid&nbsp;▸|{{read|[[Remote]]}} {{read|[[The Long-Distance Leader]]}} {{read|[[Digital Body Language]]}} {{read|[[Suddenly Virtual]]}} }}
{{Row header|operations&nbsp;▸}} {{Inline expand |❘&nbsp;onboarding&nbsp;▸|{{read|[[KYC/AML basics]]}} {{read|[[Fraud screening]]}} {{read|[[Consent & privacy]]}} }} {{Inline expand |❘&nbsp;underwriting&nbsp;ops&nbsp;▸|{{read|[[STP vs manual]]}} {{read|[[Evidence mgmt]]}} {{read|[[QA & audits]]}} }} {{Inline expand |❘&nbsp;claims&nbsp;ops&nbsp;▸|{{read|[[FNOL & triage]]}} {{read|[[Settlement & leakage]]}} {{read|[[Litigation & recovery]]}} }} {{Inline expand |❘&nbsp;fraud&nbsp;mgmt&nbsp;▸|{{read|[[Detection & SIU]]}} {{read|[[Provider fraud]]}} {{read|[[Recoveries]]}} }} {{Inline expand |❘&nbsp;service&nbsp;model&nbsp;▸|{{read|[[Shared services]]}} {{read|[[Outsourcing risk]]}} {{read|[[SLAs & outcomes]]}} }} {{Inline expand |❘&nbsp;tech&nbsp;&&nbsp;data&nbsp;▸|{{read|[[PAS, claims, billing]]}} {{read|[[CRM & omni-channel]]}} {{read|[[Platforms & APIs]]}} }} {{Inline expand |❘&nbsp;productivity&nbsp;▸|{{read|[[Cost-to-serve]]}} {{read|[[Automation]]}} {{read|[[Ops KPIs]]}} }}


{{Row header|effectiveness&nbsp;&&nbsp;resilience&nbsp;▸}} {{Inline expand |❘&nbsp;time&nbsp;&&nbsp;focus&nbsp;▸|{{read|[[Getting Things Done]]}} {{read|[[Deep Work]]}} {{read|[[Essentialism]]}} {{read|[[Atomic Habits]]}} }} {{Inline expand |❘&nbsp;decision&nbsp;making&nbsp;▸|{{read|[[Thinking, Fast and Slow]]}} {{read|[[Decisive]]}} {{read|[[Superforecasting]]}} {{read|[[The Scout Mindset]]}} }} {{Inline expand |❘&nbsp;resilience&nbsp;&&nbsp;stress&nbsp;▸|{{read|[[Mindset]]}} {{read|[[The Upside of Stress]]}} {{read|[[Resilient]]}} {{read|[[Search Inside Yourself]]}} }}
{{Row header|finance&nbsp;&&nbsp;actuarial&nbsp;▸}} {{Inline expand |❘&nbsp;pricing&nbsp;▸|{{read|[[Expected loss & margin]]}} {{read|[[Credibility]]}} {{read|[[Price adequacy]]}} }} {{Inline expand |❘&nbsp;reserving&nbsp;▸|{{read|[[Case vs IBNR]]}} {{read|[[Triangles & diagnostics]]}} {{read|[[Reserve risk]]}} }} {{Inline expand |❘&nbsp;life&nbsp;liabilities&nbsp;▸|{{read|[[Assumptions & margins]]}} {{read|[[Options & behavior]]}} {{read|[[New business strain]]}} }} {{Inline expand |❘&nbsp;reinsurance&nbsp;▸|{{read|[[Proportional vs non-prop]]}} {{read|[[Retentions & limits]]}} {{read|[[Credit & collateral]]}} }} {{Inline expand |❘&nbsp;ALM&nbsp;▸|{{read|[[Portfolio basics]]}} {{read|[[Duration & liquidity]]}} {{read|[[Credit risk]]}} }} {{Inline expand |❘&nbsp;performance&nbsp;▸|{{read|[[Underwriting result]]}} {{read|[[Operating vs net income]]}} {{read|[[Key ratios]]}} }} {{Inline expand |❘&nbsp;accounting&nbsp;▸|{{read|[[IFRS 17]]}} {{read|[[IFRS 9]]}} {{read|[[Statutory bases]]}} }} {{Inline expand |❘&nbsp;solvency&nbsp;▸|{{read|[[Available vs required]]}} {{read|[[Economic capital]]}} {{read|[[Stress tests]]}} }} {{Inline expand |❘&nbsp;steering&nbsp;▸|{{read|[[Growth vs value]]}} {{read|[[Re-pricing actions]]}} {{read|[[Scenario planning]]}} }} {{Inline expand |❘&nbsp;model&nbsp;gov&nbsp;▸|{{read|[[Assumption control]]}} {{read|[[Validation]]}} {{read|[[Data governance]]}} }}


⚫
{{Row header|regulation&nbsp;&&nbsp;gov&nbsp;▸}} {{Inline expand |❘&nbsp;purpose&nbsp;▸|{{read|[[Protection]]}} {{read|[[Stability]]}} {{read|[[Integrity]]}} }} {{Inline expand |❘&nbsp;prudential&nbsp;▸|{{read|[[Solvency II & RBC]]}} {{read|[[ORSA]]}} {{read|[[Supervisory reporting]]}} }} {{Inline expand |❘&nbsp;conduct&nbsp;▸|{{read|[[Product governance]]}} {{read|[[Claims standards]]}} {{read|[[Fair value]]}} }} {{Inline expand |❘&nbsp;supervision&nbsp;▸|{{read|[[Entity structures]]}} {{read|[[Intra-group flows]]}} {{read|[[Recovery & resolution]]}} }} {{Inline expand |❘&nbsp;gov&nbsp;model&nbsp;▸|{{read|[[Board oversight]]}} {{read|[[Three lines]]}} {{read|[[Internal audit]]}} }} {{Inline expand |❘&nbsp;compliance&nbsp;▸|{{read|[[AML/CTF]]}} {{read|[[Sanctions]]}} {{read|[[Third-party risk]]}} }} {{Inline expand |❘&nbsp;tax&nbsp;▸|{{read|[[Premium taxes]]}} {{read|[[Deferred tax]]}} {{read|[[Cross-border issues]]}} }} {{Inline expand |❘&nbsp;ESG&nbsp;▸|{{read|[[Underwriting & investment]]}} {{read|[[Disclosures]]}} {{read|[[Transition risk]]}} }} {{Inline expand |❘&nbsp;resilience&nbsp;▸|{{read|[[Cyber security]]}} {{read|[[Operational resilience]]}} {{read|[[Data privacy]]}} }} {{Inline expand |❘&nbsp;emerging&nbsp;▸|{{read|[[Cyber & systemic]]}} {{read|[[Insurtech & embedded]]}} {{read|[[Alternative capital]]}} }}
⚫
{{Row header|customer&nbsp;&&nbsp;trust&nbsp;▸}} {{Inline expand |❘&nbsp;empathy&nbsp;&&nbsp;service&nbsp;▸|{{read|[[The Effortless Experience]]}} {{read|[[Outside In]]}} {{read|[[Hug Your Haters]]}} {{read|[[Unreasonable Hospitality]]}} }} {{Inline expand |❘&nbsp;trust&nbsp;&&nbsp;relationships&nbsp;▸|{{read|[[The Speed of Trust]]}} {{read|[[The Trusted Advisor]]}} {{read|[[Give and Take]]}} {{read|[[Dare to Lead]]}} }}
</div>
</div>


{{section separator}}
{{section separator}}


== Insurance fundamentals ==
== Skill development books ==
<div class="main-page-menu">
<div class="main-page-menu">
{{Row header|fundamentals&nbsp;▸}} {{Inline expand |❘&nbsp;risk&nbsp;basics&nbsp;▸|{{read|[[Frequency vs severity]]}} {{read|[[Hazard, exposure, peril]]}} {{read|[[Correlation & aggregation]]}} }} {{Inline expand |❘&nbsp;how&nbsp;insurance&nbsp;works&nbsp;▸|{{read|[[Pooling & risk transfer]]}} {{read|[[Indemnity vs benefits]]}} {{read|[[Premium now, claims later]]}} }} {{Inline expand |❘&nbsp;incentives&nbsp;&&nbsp;frictions&nbsp;▸|{{read|[[Adverse selection]]}} {{read|[[Moral hazard]]}} {{read|[[Information asymmetry]]}} }} {{Inline expand |❘&nbsp;industry&nbsp;structure&nbsp;▸|{{read|[[Insurers, mutuals, captives]]}} {{read|[[Brokers, MGAs, TPAs]]}} {{read|[[Reinsurers & retro]]}} }} {{Inline expand |❘&nbsp;policy&nbsp;essentials&nbsp;▸|{{read|[[Insurable interest, good faith]]}} {{read|[[Coverage, exclusions]]}} {{read|[[Limits & deductibles]]}} }} {{Inline expand |❘&nbsp;core&nbsp;metrics&nbsp;▸|{{read|[[Loss, expense, combined]]}} {{read|[[Persistency & lapse]]}} {{read|[[Acquisition economics]]}} }} {{Inline expand |❘&nbsp;time&nbsp;value&nbsp;▸|{{read|[[Discounting]]}} {{read|[[Trend & social inflation]]}} {{read|[[Duration risk]]}} }} {{Inline expand |❘&nbsp;Cat&nbsp;&&nbsp;systemic&nbsp;▸|{{read|[[Nat Cat accumulation]]}} {{read|[[Pandemic risk]]}} {{read|[[Cyber contagion]]}} }} {{Inline expand |❘&nbsp;role&nbsp;&&nbsp;trust&nbsp;▸|{{read|[[Protection & resilience]]}} {{read|[[Fairness & inclusion]]}} {{read|[[Conduct & transparency]]}} }}
{{Row header|communication&nbsp;&&nbsp;presence&nbsp;▸}} {{Inline expand |❘&nbsp;conversations&nbsp;&&nbsp;feedback&nbsp;▸|{{read|[[Crucial Conversations]]}} {{read|[[Difficult Conversations]]}} {{read|[[Thanks for the Feedback]]}} {{read|[[Radical Candor]]}} }} {{Inline expand |❘&nbsp;storytelling&nbsp;&&nbsp;thinking&nbsp;▸|{{read|[[The Pyramid Principle]]}} {{read|[[Made to Stick]]}} {{read|[[Storytelling with Data]]}} {{read|[[Talk Like TED]]}} }} {{Inline expand |❘&nbsp;writing&nbsp;&&nbsp;clarity&nbsp;▸|{{read|[[HBR Guide to Better Business Writing]]}} {{read|[[Smart Brevity]]}} {{read|[[On Writing Well]]}} {{read|[[The Elements of Style]]}} }}


{{Row header|products&nbsp;▸}} {{Inline expand |❘&nbsp;life&nbsp;▸|{{read|[[Term, whole, UL]]}} {{read|[[Mortality & lapse]]}} {{read|[[Riders]]}} }} {{Inline expand |❘&nbsp;health&nbsp;▸|{{read|[[Medical vs income protection]]}} {{read|[[Group vs individual]]}} {{read|[[Utilization levers]]}} }} {{Inline expand |❘&nbsp;annuities&nbsp;▸|{{read|[[Immediate vs deferred]]}} {{read|[[Guarantees]]}} {{read|[[Longevity risk]]}} }} {{Inline expand |❘&nbsp;group&nbsp;benefits&nbsp;▸|{{read|[[Plan design]]}} {{read|[[Experience rating]]}} {{read|[[Renewals]]}} }} {{Inline expand |❘&nbsp;personal&nbsp;lines&nbsp;▸|{{read|[[Motor & home]]}} {{read|[[Rating factors]]}} {{read|[[Claims inflation]]}} }} {{Inline expand |❘&nbsp;commercial&nbsp;lines&nbsp;▸|{{read|[[Property & liability]]}} {{read|[[Limits & towers]]}} {{read|[[Risk engineering]]}} }} {{Inline expand |❘&nbsp;specialty&nbsp;▸|{{read|[[Marine, aviation, energy]]}} {{read|[[Financial lines]]}} {{read|[[Parametric]]}} }} {{Inline expand |❘&nbsp;Underwriting&nbsp;gov&nbsp;▸|{{read|[[Appetite & authority]]}} {{read|[[Quote to bind]]}} {{read|[[Portfolio steering]]}} }} {{Inline expand |❘&nbsp;lifecycle&nbsp;▸|{{read|[[Design & pricing]]}} {{read|[[Wording & filings]]}} {{read|[[Monitoring & remediation]]}} }} {{Inline expand |❘&nbsp;policy&nbsp;admin&nbsp;▸|{{read|[[Issuance & endorsements]]}} {{read|[[Billing]]}} {{read|[[Retention]]}} }}
{{Row header|influence&nbsp;&&nbsp;stakeholders&nbsp;▸}} {{Inline expand |❘&nbsp;persuasion&nbsp;▸|{{read|[[Influence]]}} {{read|[[Pre-Suasion]]}} {{read|[[Influence Without Authority]]}} {{read|[[The Art of Woo]]}} }} {{Inline expand |❘&nbsp;negotiation&nbsp;▸|{{read|[[Getting to Yes]]}} {{read|[[Never Split the Difference]]}} {{read|[[Bargaining for Advantage]]}} {{read|[[The Power of a Positive No]]}} }} {{Inline expand |❘&nbsp;conflict&nbsp;&&nbsp;alignment&nbsp;▸|{{read|[[Crucial Confrontations]]}} {{read|[[The Conflict Code]]}} {{read|[[The Anatomy of Peace]]}} {{read|[[The Catalyst]]}} }}


{{Row header|distribution&nbsp;▸}} {{Inline expand |❘&nbsp;channels&nbsp;▸|{{read|[[Agent/broker/bank]]}} {{read|[[Direct & digital]]}} {{read|[[Embedded & partners]]}} }} {{Inline expand |❘&nbsp;sales&nbsp;&&nbsp;advice&nbsp;▸|{{read|[[Needs & suitability]]}} {{read|[[Tools & disclosures]]}} {{read|[[Conversion levers]]}} }} {{Inline expand |❘&nbsp;intermediary&nbsp;econ&nbsp;▸|{{read|[[Commissions & clawbacks]]}} {{read|[[Conflicts control]]}} {{read|[[Delegated authority]]}} }}
{{Row header|leadership&nbsp;&&nbsp;people&nbsp;▸}} {{Inline expand |❘&nbsp;coaching&nbsp;&&nbsp;dev&nbsp;▸|{{read|[[The Coaching Habit]]}} {{read|[[Multipliers]]}} {{read|[[The Making of a Manager]]}} {{read|[[Turn the Ship Around!]]}} }} {{Inline expand |❘&nbsp;teams&nbsp;▸|{{read|[[The Five Dysfunctions of a Team]]}} {{read|[[Team of Teams]]}} {{read|[[Drive]]}} {{read|[[The Culture Code]]}} }} {{Inline expand |❘&nbsp;change&nbsp;&&nbsp;execution&nbsp;▸|{{read|[[Leading Change]]}} {{read|[[Switch]]}} {{read|[[The First 90 Days]]}} {{read|[[Accelerate]]}} }}


{{Row header|operations&nbsp;▸}} {{Inline expand |❘&nbsp;onboarding&nbsp;▸|{{read|[[KYC/AML basics]]}} {{read|[[Fraud screening]]}} {{read|[[Consent & privacy]]}} }} {{Inline expand |❘&nbsp;underwriting&nbsp;ops&nbsp;▸|{{read|[[STP vs manual]]}} {{read|[[Evidence mgmt]]}} {{read|[[QA & audits]]}} }} {{Inline expand |❘&nbsp;claims&nbsp;ops&nbsp;▸|{{read|[[FNOL & triage]]}} {{read|[[Settlement & leakage]]}} {{read|[[Litigation & recovery]]}} }} {{Inline expand |❘&nbsp;fraud&nbsp;mgmt&nbsp;▸|{{read|[[Detection & SIU]]}} {{read|[[Provider fraud]]}} {{read|[[Recoveries]]}} }} {{Inline expand |❘&nbsp;service&nbsp;model&nbsp;▸|{{read|[[Shared services]]}} {{read|[[Outsourcing risk]]}} {{read|[[SLAs & outcomes]]}} }} {{Inline expand |❘&nbsp;tech&nbsp;&&nbsp;data&nbsp;▸|{{read|[[PAS, claims, billing]]}} {{read|[[CRM & omni-channel]]}} {{read|[[Platforms & APIs]]}} }} {{Inline expand |❘&nbsp;productivity&nbsp;▸|{{read|[[Cost-to-serve]]}} {{read|[[Automation]]}} {{read|[[Ops KPIs]]}} }}
{{Row header|collaboration&nbsp;&&nbsp;culture&nbsp;▸}} {{Inline expand |❘&nbsp;cross-cultural&nbsp;▸|{{read|[[The Culture Map]]}} {{read|[[Leading with Cultural Intelligence]]}} {{read|[[When Cultures Collide]]}} {{read|[[Riding the Waves of Culture]]}} }} {{Inline expand |❘&nbsp;inclusion&nbsp;&&nbsp;safety&nbsp;▸|{{read|[[The Fearless Organization]]}} {{read|[[The Person You Mean to Be]]}} {{read|[[Blindspot]]}} {{read|[[Inclusify]]}} }} {{Inline expand |❘&nbsp;remote&nbsp;&&nbsp;hybrid&nbsp;▸|{{read|[[Remote]]}} {{read|[[The Long-Distance Leader]]}} {{read|[[Digital Body Language]]}} {{read|[[Suddenly Virtual]]}} }}


{{Row header|finance&nbsp;&&nbsp;actuarial&nbsp;▸}} {{Inline expand |❘&nbsp;pricing&nbsp;▸|{{read|[[Expected loss & margin]]}} {{read|[[Credibility]]}} {{read|[[Price adequacy]]}} }} {{Inline expand |❘&nbsp;reserving&nbsp;▸|{{read|[[Case vs IBNR]]}} {{read|[[Triangles & diagnostics]]}} {{read|[[Reserve risk]]}} }} {{Inline expand |❘&nbsp;life&nbsp;liabilities&nbsp;▸|{{read|[[Assumptions & margins]]}} {{read|[[Options & behavior]]}} {{read|[[New business strain]]}} }} {{Inline expand |❘&nbsp;reinsurance&nbsp;▸|{{read|[[Proportional vs non-prop]]}} {{read|[[Retentions & limits]]}} {{read|[[Credit & collateral]]}} }} {{Inline expand |❘&nbsp;ALM&nbsp;▸|{{read|[[Portfolio basics]]}} {{read|[[Duration & liquidity]]}} {{read|[[Credit risk]]}} }} {{Inline expand |❘&nbsp;performance&nbsp;▸|{{read|[[Underwriting result]]}} {{read|[[Operating vs net income]]}} {{read|[[Key ratios]]}} }} {{Inline expand |❘&nbsp;accounting&nbsp;▸|{{read|[[IFRS 17]]}} {{read|[[IFRS 9]]}} {{read|[[Statutory bases]]}} }} {{Inline expand |❘&nbsp;solvency&nbsp;▸|{{read|[[Available vs required]]}} {{read|[[Economic capital]]}} {{read|[[Stress tests]]}} }} {{Inline expand |❘&nbsp;steering&nbsp;▸|{{read|[[Growth vs value]]}} {{read|[[Re-pricing actions]]}} {{read|[[Scenario planning]]}} }} {{Inline expand |❘&nbsp;model&nbsp;gov&nbsp;▸|{{read|[[Assumption control]]}} {{read|[[Validation]]}} {{read|[[Data governance]]}} }}
{{Row header|effectiveness&nbsp;&&nbsp;resilience&nbsp;▸}} {{Inline expand |❘&nbsp;time&nbsp;&&nbsp;focus&nbsp;▸|{{read|[[Getting Things Done]]}} {{read|[[Deep Work]]}} {{read|[[Essentialism]]}} {{read|[[Atomic Habits]]}} }} {{Inline expand |❘&nbsp;decision&nbsp;making&nbsp;▸|{{read|[[Thinking, Fast and Slow]]}} {{read|[[Decisive]]}} {{read|[[Superforecasting]]}} {{read|[[The Scout Mindset]]}} }} {{Inline expand |❘&nbsp;resilience&nbsp;&&nbsp;stress&nbsp;▸|{{read|[[Mindset]]}} {{read|[[The Upside of Stress]]}} {{read|[[Resilient]]}} {{read|[[Search Inside Yourself]]}} }}


⚫
{{Row header|customer&nbsp;&&nbsp;trust&nbsp;▸}} {{Inline expand |❘&nbsp;empathy&nbsp;&&nbsp;service&nbsp;▸|{{read|[[The Effortless Experience]]}} {{read|[[Outside In]]}} {{read|[[Hug Your Haters]]}} {{read|[[Unreasonable Hospitality]]}} }} {{Inline expand |❘&nbsp;trust&nbsp;&&nbsp;relationships&nbsp;▸|{{read|[[The Speed of Trust]]}} {{read|[[The Trusted Advisor]]}} {{read|[[Give and Take]]}} {{read|[[Dare to Lead]]}} }}
⚫
{{Row header|regulation&nbsp;&&nbsp;gov&nbsp;▸}} {{Inline expand |❘&nbsp;purpose&nbsp;▸|{{read|[[Protection]]}} {{read|[[Stability]]}} {{read|[[Integrity]]}} }} {{Inline expand |❘&nbsp;prudential&nbsp;▸|{{read|[[Solvency II & RBC]]}} {{read|[[ORSA]]}} {{read|[[Supervisory reporting]]}} }} {{Inline expand |❘&nbsp;conduct&nbsp;▸|{{read|[[Product governance]]}} {{read|[[Claims standards]]}} {{read|[[Fair value]]}} }} {{Inline expand |❘&nbsp;supervision&nbsp;▸|{{read|[[Entity structures]]}} {{read|[[Intra-group flows]]}} {{read|[[Recovery & resolution]]}} }} {{Inline expand |❘&nbsp;gov&nbsp;model&nbsp;▸|{{read|[[Board oversight]]}} {{read|[[Three lines]]}} {{read|[[Internal audit]]}} }} {{Inline expand |❘&nbsp;compliance&nbsp;▸|{{read|[[AML/CTF]]}} {{read|[[Sanctions]]}} {{read|[[Third-party risk]]}} }} {{Inline expand |❘&nbsp;tax&nbsp;▸|{{read|[[Premium taxes]]}} {{read|[[Deferred tax]]}} {{read|[[Cross-border issues]]}} }} {{Inline expand |❘&nbsp;ESG&nbsp;▸|{{read|[[Underwriting & investment]]}} {{read|[[Disclosures]]}} {{read|[[Transition risk]]}} }} {{Inline expand |❘&nbsp;resilience&nbsp;▸|{{read|[[Cyber security]]}} {{read|[[Operational resilience]]}} {{read|[[Data privacy]]}} }} {{Inline expand |❘&nbsp;emerging&nbsp;▸|{{read|[[Cyber & systemic]]}} {{read|[[Insurtech & embedded]]}} {{read|[[Alternative capital]]}} }}
</div>
</div>

Revision as of 06:41, 16 January 2026

A good CEO is not a micromanager but a 'Chief Excitement Officer' or 'Engagement Officer'

— {{safesubst:#invoke:Separated entries|comma}}

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~*~

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AXA fundamentals

people ▸ ❘ leading figures ▸ ❘ board of directors ▸ ❘ management committee ▸ ❘ partners group ▸

regions ▸ ❘ Europe ▸ ❘ AXA XL ▸ ❘ Asia ▸ ❘ Latin America ▸ ❘ transversals ▸

results ▸ ❘ press release ▸ ❘ analyst presentation ▸ ❘ financial supplement ▸ ❘ activity report ▸ ❘ annual report ▸ ❘ SFCR ▸

documents ▸ ❘ group standards ▸ ❘ group S2 policies ▸ ❘ others ▸

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Competitors & targets

MNC ▸ ❘ multi-liners ▸ ❘ P&C ▸ ❘ Life & Health ▸

europe ▸ ❘ France ▸ ❘ Germany ▸ ❘ Switzerland ▸ ❘ Luxembourg ▸ ❘ Italy ▸ ❘ Spain ▸ ❘ UK ▸ ❘ Ireland ▸ ❘ Turkey ▸

reinsurance & bermuda ▸ ❘ Bermuda market ▸ ❘ Global Re ▸

north america ▸ ❘ United States ▸

asia ▸ ❘ Japan ▸ ❘ Hong Kong ▸ ❘ China ▸ ❘ Indonesia ▸ ❘ Thailand ▸ ❘ Philippines ▸ ❘ South Korea ▸

latin america ▸ ❘ Brazil ▸ ❘ Colombia ▸ ❘ Mexico ▸

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Case studies

capital ▸ ❘ M&A ▸ ❘ carve-outs ▸ ❘ buybacks ▸

risk ▸ ❘ cyber ▸ ❘ Cat & ILS ▸ ❘ BI disputes ▸

tech ▸ ❘ claims AI ▸ ❘ GenAI assistants ▸ ❘ telematics ▸

distribution ▸ ❘ bancassurance ▸ ❘ embedded platforms ▸

climate ▸ ❘ coal & fossil rules ▸ ❘ transition & resilience ▸

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Insurance fundamentals

fundamentals ▸ ❘ risk basics ▸ ❘ how insurance works ▸ ❘ incentives & frictions ▸ ❘ industry structure ▸ ❘ policy essentials ▸ ❘ core metrics ▸ ❘ time value ▸ ❘ Cat & systemic ▸ ❘ role & trust ▸

products ▸ ❘ life ▸ ❘ health ▸ ❘ annuities ▸ ❘ group benefits ▸ ❘ personal lines ▸ ❘ commercial lines ▸ ❘ specialty ▸ ❘ Underwriting gov ▸ ❘ lifecycle ▸ ❘ policy admin ▸

distribution ▸ ❘ channels ▸ ❘ sales & advice ▸ ❘ intermediary econ ▸

operations ▸ ❘ onboarding ▸ ❘ underwriting ops ▸ ❘ claims ops ▸ ❘ fraud mgmt ▸ ❘ service model ▸ ❘ tech & data ▸ ❘ productivity ▸

finance & actuarial ▸ ❘ pricing ▸ ❘ reserving ▸ ❘ life liabilities ▸ ❘ reinsurance ▸ ❘ ALM ▸ ❘ performance ▸ ❘ accounting ▸ ❘ solvency ▸ ❘ steering ▸ ❘ model gov ▸

regulation & gov ▸ ❘ purpose ▸ ❘ prudential ▸ ❘ conduct ▸ ❘ supervision ▸ ❘ gov model ▸ ❘ compliance ▸ ❘ tax ▸ ❘ ESG ▸ ❘ resilience ▸ ❘ emerging ▸

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Skill development books

communication & presence ▸ ❘ conversations & feedback ▸ ❘ storytelling & thinking ▸ ❘ writing & clarity ▸

influence & stakeholders ▸ ❘ persuasion ▸ ❘ negotiation ▸ ❘ conflict & alignment ▸

leadership & people ▸ ❘ coaching & dev ▸ ❘ teams ▸ ❘ change & execution ▸

collaboration & culture ▸ ❘ cross-cultural ▸ ❘ inclusion & safety ▸ ❘ remote & hybrid ▸

effectiveness & resilience ▸ ❘ time & focus ▸ ❘ decision making ▸ ❘ resilience & stress ▸

customer & trust ▸ ❘ empathy & service ▸ ❘ trust & relationships ▸

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